Clear guidance
Find practical answers, support options, and next steps for your banking needs.
AFRICAN DEVELOPMENT AND FINANCE BANKDevelopment & Finance Bank
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Frequently Asked Questions
Quick answers to common questions.
Find answers to frequently asked questions about AIDF accounts, digital banking, cards, loans, and other services. Can't find what you need? Contact our support team.
Frequently Asked Questions
Quick answers to common questions.
Find answers to frequently asked questions about AIDF accounts, digital banking, cards, loans, and other services. Can't find what you need? Contact our support team.
What We Offer
Clear guidance
Find practical answers, support options, and next steps for your banking needs.
Secure service
AIDF protects your information and helps you bank with confidence across every channel.
Support when needed
Our support team can guide you through account, card, loan, and digital banking questions.
What We Offer
Banking services with a clear purpose.
Choose accounts, lending, digital banking, and support services shaped around how customers manage money every day.
Secure service
AIDF protects your information and helps you bank with confidence across every channel.
Support when needed
Our support team can guide you through account, card, loan, and digital banking questions.
Why Choose AIDF
Built for your success.
Simple guidance
Benefit
Secure channels
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Helpful support
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Pan-African service
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Got Questions?
Frequently asked questions.
You can open an account online through our website in minutes. Visit the Open Account page, select your account type (personal, business, corporate, or institution), complete the application form, and submit your identification documents. Our onboarding team will contact you within 24 hours.
For personal accounts: valid passport or national ID, proof of residence (utility bill or bank statement), and passport photograph. For business accounts: certificate of incorporation, business licence, director identification, and proof of business address.
Visit the internet banking page and click "Register" to set up your online access. You will need your account number and registered phone number to receive a one-time PIN. Once registered, you can log in from any device with internet access.
Immediately freeze your card through the mobile app or internet banking. Then call our 24/7 card support line to report the loss and request a replacement. You are not liable for unauthorised transactions once reported.
Visit the loans page to explore our products, then click "Apply for a Loan" to complete the online application. A relationship manager will contact you to discuss your needs and guide you through the approval process.
Our contact centre is available Monday to Friday, 8:00 AM to 6:00 PM, and Saturday 9:00 AM to 1:00 PM. Digital banking and card support are available 24/7.
You can update your phone number, email address, and physical address through internet banking. Changes to registered signatures or account mandates require a branch visit.
Yes. We offer foreign currency accounts in USD, EUR, GBP, and select African currencies. These accounts are ideal for international transactions, diaspora customers, and businesses with cross-border operations.